CLAIMS SERVICES

Our in-house team has more than 35 years of experience in the mental healthcare space, having handled over 31,000 claim and board matters in the United States. Navigating a malpractice claim can be daunting, but with Psyche, you are never on your own.

Our claims process is designed to be efficient, supportive, and focused on your needs as a psychologist. Whether you need brief guidance or robust defense, our experienced claims professionals and network of qualified attorneys work with you every step of the way. 

Dedicated Experts Who Understand Your Work

Our claims professionals have deep experience managing complex cases involving psychologists and other mental health providers. They are licensed experts with backgrounds in law, nursing, and insurance, and they work closely with each clinician to make the process as smooth as possible.

From the moment you report a complaint, our team steps in to help you:

• Assign the right attorney. We partner with a nationwide network of skilled defense counsel who specialize in behavioral health. You’ll be paired with an attorney in your area who understands both state regulations and the nuances of your work.
• Coordinate your defense. Our team stays in close contact with your attorney and you throughout the process to ensure a consistent, well-informed strategy.
• Bring in experts when needed. If your case involves a particular subspecialty or complex issue, we help retain experts who can provide relevant insight.
• Protect your voice in the process. We support your right to participate in every step of your defense and will only resolve a matter with your consent.

Unlike some insurers that reimburse you after the fact for legal expenses, Psyche pays for your defense directly. This means you are not left managing bills or waiting for reimbursement while you focus on responding to the complaint.

Your claim will never be outsourced, and you will never be left to find your own attorney. The same team that manages your policy will stand beside you from start to finish.

Standing Beside You

Psyche’s claims services reflect the same philosophy that guides everything we do - protecting psychologists through proactive education, responsive support, and trusted expertise. From prevention to resolution, we are your partner in safeguarding your career and peace of mind.

Financial Strength You Can Count On

Your coverage is underwritten by Fair American Insurance and Reinsurance Company (FAIRCO), a subsidiary of Transatlantic Reinsurance Company (TransRe). TransRe is part of the Berkshire Hathaway family of companies, one of the most trusted and financially stable organizations in the world. FAIRCO is rated A++ (Superior) by A.M. Best for financial strength and stability.

This relationship provides Psyche policyholders with the confidence that their protection is supported by a financially secure and globally recognized insurance group known for integrity and reliability.